Terms & Conditions

General Salon Rules

All of our regulations are in place for the safety of our customers & staff so we appreciate your compliance with these. 

Client record cards must be completed prior to any treatments being carried out.

We are not a crèche - we highly discourage children under 16 accompanying you to any appointment or sunbed, the salon is generally a safe place but there are hot tools/hot wax/sunbeds/aesthetics procedures/chemicals and most important of all - other people trying to relax. 

Naw they can’t go in the sunbed cubicle with you this is against the law and we cannot be held responsible for any children left unattended whilst adults are on a sunbed, again we are not a crèche.

Any clients under 16 must be accompanied by a parent/guardian at all times whilst within the salon.

No abuse towards our staff will be tolerated and this can result in your appointment being cancelled without refund and removed from the premises. 

Sunbed Terms & Conditions

No ID = No Sunbed

Over 18's only - Photographic ID is required during first visit and you may be required to show again at any given requested time.

As we have challenge 25 in the salon, If your lucky enough to look under 25 Photographic ID will be requested before you can use a sunbed.

No under 18's can be within the sunbed area or inside any individual cubicle at anytime as this is against the law and we cannot be held responsible for any children left unattended whilst adults are on a sunbed - not a crèche.

30 and 60 minute block purchases:

- Valid for one year from the date of purchase

- Can be used by the named individual only and cannot be transferred.

- Cannot be exchanged for any monetary value.

- Cannot be refunded.

- Not limited to the amount you can buy at once

Q18 blocks can be used on Q18, Q14, i8e

Q14 blocks can be used on Q14 & i8e only

i8e blocks can be used on i8e only

Agreement must be signed & followed at all times. Any deviations can result in your block being terminated and your use of our establishment stopped with no refund given.

Special offers on tanning blocks apply the same rules as above

Deposit, Cancellation and Booking Policy

No deposit = no appointment

All our service appointments in the salon require a non-refundable deposit, around 50%, this secures the date & time for you and you only. It then gets taken from the total on the day, leaving you with less to pay at the end. Woohoo  

A non-refundable deposit will be requested to secure your appointment. 

If no deposit is received within 24 hours of request, we cannot guarantee the desired appointment will still be available.  

Cancellation outwith 48 hours of booked appointment - deposit can be fully refunded

Cancellation between 48-24 hours of booked appointment - 50% deposit retained or 100% moved towards future booking (can only be moved once)

Cancellation within 24 hours of booked appointment - deposit fully retained 

Any no show booking deposits will be fully retained. 

Book the correct service - if you need your last set of nails/lashes taken off before your new set or want a restyle rather than your normal cut & blow dry etc you need to let us know! We will no longer be forfeiting our lunch to finish your service if the correct thing wasn't booked. If you don’t know, ask, we're friendly.

Be on time to your appointments - anyone who arrives over 10 minutes late may have their appointment cancelled and deposit fully retained.

Book your appointments in advance as all appointments are first come first served and cannot always be guaranteed. 

Patch testing is a requirement by our insurance providers and it’s your responsibility to have it done at least 48 hours prior to a booked appointment. Turning up to your appointment and it not being done will result in your appointment being cancelled and deposit retained, any amendments to your appointment on the day will be at the discretion of salon management.

Age restrictions - some treatments have age restrictions this is again due to insurance stipulations. It is your responsibility to check if you are able to have this treatment done before booking. This information can be found on the treatments section of 'Nikki'. Any appointment booked where client turns up and is found to be underage will be cancelled with no refund given. 

Other technician work - As there are so many unregulated products/salons in the hair and beauty industry, we DO NOT infill OR remove another nail technicians work and DO NOT infill another eyelash technicians work. This applies to home kits also.

Removal of another technicians eyelashes is at the discretion of the salon staff 

 December Policies (Christmas)

As you can imagine Christmas is a very busy time for us in the salon. We require a non-refundable deposit to secure each appointment in December - these deposits will be in line with the deposit policy.

Be on time to your appointments - anyone who arrives over 10 minutes late may have their appointment cancelled and full deposit will be retained.

Book your Christmas appointments in advance as all appointments are first come first served and cannot always be guaranteed especially in December.

Gift Vouchers

Cannot be exchanged for any monetary value.

Must be used within 4 months of date of purchase.

Must be used in full.

Needs to be used by the named individual on the Gift Card.

Can potentially be changed for another service of the same value within MMV Nails, Beauty & Tanning at the discretion of the salon staff.

Prize Gift Vouchers cannot be redeemed in the month of December.